This privacy policy describes how Ark Vets uses and protects any information that you give us when you use this website or our services as an owner.

Ark Vets is committed to ensuring that your privacy is protected. We collect information about you when you register as a client and book appointments. We also collect information when you submit job/training applications, email us, and request referral.  Website information is collected using cookies.

What we collect

We collect information about you in order to treat your animals, process your purchases, and manage your account. Information can include

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• internal record keeping
• we may use the information to improve our products and services
• we may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided
• we may use the information to customise the website according to your interest
• we may monitor or record telephone calls to ensure our quality standards are maintained and for fraud prevention purposes.

It may be necessary for Ark Vets to share your pet’s clinical records with certain specific third parties such as when you have requested the completion of an insurance form as part of a completing a claim for treatment for your pet, or when your pet has been  referred to another veterinary practice for treatment.

We do not share your information for marketing purposes with any other companies.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. You may opt out at any time.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of the information we hold about you please email or write to us at the following address:

• Data Protection Officer, Ark Veterinary Centre, 445 Kingston Road KT19 0DB

We may make a small administration charge for this service.

We want to ensure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think as inaccurate.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Tracking software is used to monitor website visitors to improve our understanding of how they make use of the website. This software is Google Analytics, which make use of cookies to track visitor actions. Google Analytics will save a cookie to your device hard drive in order to track and monitor your engagement and usage of the website. It will not gather or store personal information. Read Google’s privacy policy for further information.

Users can also take necessary steps by adjusting the security settings of their web browsers to prevent the use of cookies from the website and its external serving vendors.

Changes to our privacy policy

Ark Vets may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 21 May 2018.

How to Contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

• [email protected]
• Data Protection Officer, Ark Veterinary Centre, 445 Kingston Road KT19 0DB

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ark Vets Ltd, 445 Kingston Road KT19 0DB