As all of you will be aware, the need for social distancing is immensely important, in the hope that we can slow down the spread of Covid 19 to a level where our health services can cope. It is the responsibility of all of us to take this seriously and not contribute to an already overloaded health system. While bearing this in mind, at Ark Vets we also have a responsibility to the health and welfare of our patients and their owners.
On advice from the government we have been instructed to only see animals for urgent or emergency treatment and not to have clients on the premises.
From Wednesday 25th March, we will be available at the surgery from 8am till 1pm. During this time I and my smaller team will be able to answer queries, conduct phone and video consultations, dispense medication and see any animals needing urgent or emergency treatment. Outside these hours the team at North Surrey Veterinary emergencies will see any emergencies that cannot wait until 8am the next day.
If you have a sick animal, please phone the surgery as early in the day as possible (preferably between 8am and 9am), as that will allow us to determine the urgency and decide whether you will need to drop them off with us, or if we can do a video consultation with you.
If you need any repeat medication, please email us or phone between 8am and 1pm. I will be able to review the health records and organise what is needed. Reception will then call you, take payment over the phone and organise a time for you to collect. Our receptionist will then pass the medication out to you. We will be able to post some medications, but please bear in mind that the postal system is likely to be very busy and so we cannot guarantee deliveries Myself and my nurses will still be looking after any animals that need to stay with us at the surgery as long as our own health allows.
Circumstances may well change on a daily basis and we will update this page and send out via email / Facebook. Bear with us if you experience any difficulties getting through on the phone and call back if there are any issues, as we are unsure what volume of calls we are likely to get.
Please keep safe and healthy and try not to worry, we are here to help you and your pets to the best of our abilities.